Privacy Policy

Ing Lending Team is a professional brand operated by Solrise Solution, LLC.

Your trust is the foundation of our business, and we are committed to protecting your personal information with the highest level of care.

1. Introduction

This Privacy Policy governs how Ing Lending Team (herein "the Brand," "we," "us," or "our") collects, uses, and discloses information from users of the inglendingteam.com website (“Site”). This policy applies to the Site and all services managed by the Brand.

2. Information Collection & Cookies

• Personal Data: We collect name, email, and phone numbers only when voluntarily submitted via forms or booking links.

• Cookies & Tracking: We use cookies and tracking pixels to enhance your experience and analyze site traffic. You may set your browser to refuse cookies, though some site features may not function properly.

• Credit Bureau Privacy & Trigger Leads: We never sell your data. However, be aware that when any lender pulls a formal credit report, the major credit bureaus (Experian, Equifax, and Transunion) may sell your information as a 'trigger lead' to other lenders. We advocate for your privacy and strongly recommend you visit OptOutPrescreen.com or call 1-888-5-OPT-OUT before you pull credit to stop the bureaus from sharing your data to competitors.

3. Use of Modern Technology & Automation

In our commitment to providing efficient service, we may utilize automated systems and AI-assisted agents to facilitate early-stage communication; however, all specific mortgage advice and consultation is provided directly by a Licensed Professional. By providing your information, you acknowledge and agree that:

• Support Assistants: We may use AI-driven systems for web chat, SMS, or voice calls to assist with scheduling and initial inquiries. Our team monitors all interactions and is available to step in as needed.

• Data Processing: Communications may be transcribed and analyzed by these systems to maintain record accuracy, ensure details are captured correctly, and perform Quality Assurance to verify that our service meets professional standards.

• Direct Oversight: Technology is here to support, not replace. While automated systems facilitate intake and logistics, all specific mortgage advice is provided directly by a Licensed Professional

4. SMS Messaging & A2P Compliance

We strictly adhere to CTIA Messaging Principles and federal privacy regulations.

NO SHARING OF MOBILE DATA: Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. This includes your text messaging opt-in data and consent, which will not be shared with any third party for any reason.

• Consent: By providing your information, you authorize us to reach out via manual, automated, and/or AI-assisted SMS and voice calls.

• Purpose: Communications include appointment reminders, loan status updates, and financing-related information.

• Terms: Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for assistance.

5. Data Security

We adopt appropriate data collection, storage, and security measures to protect against unauthorized access or disclosure of your personal information. Our Site complies with modern security standards to create a safe environment for Users.

6. Licensing & Relationship Disclosure

Ing Lending Team is a specialized mortgage team within the brokerage, West Capital Lending, Inc. Technology and marketing operations for the Brand are provided by Solrise Solutions, LLC.

• Government Disclosure: We are not affiliated with, or acting on behalf of, HUD, FHA, VA, USDA, or the Federal Government.

• Informational Purpose: This material is informational only and does not constitute an offer to lend or an advertisement for credit under Regulation Z.

• Lender Criteria: Approval is subject to underwriting guidelines, including credit, assets, property value, and ability to repay. Programs, rates, and fees are subject to change and may not be available in all states.

• Broker of Record: For details on how our Broker of Record handles data, please view West Capital Lending - Privacy Policy.

7. Compliance & ADA

• Fair Housing & Equal Opportunity: We are committed to the letter and spirit of the Fair Housing Act and the Equal Credit Opportunity Act. We do not discriminate on the basis of race, color, religion, national origin, sex, familial status, disability, or any other protected characteristic.

• ADA: We are committed to website accessibility and continuous improvement to our digital content. If you need assistance or have feedback, please contact us.

• COPPA: We do not knowingly collect information from individuals under the age of 13. Our services are directed to individuals who are at least 18 years of age.

8. Changes to This Policy

We reserve the right to update this policy at any time. We encourage Users to check this page periodically for changes.