Privacy Policy

Ing Lending Team is a professional brand operated by Solrise Solution LLC.

Your trust is the foundation of our business, and we are committed to protecting your personal information with the highest level of care.

1. Introduction

This Privacy Policy governs how Ing Lending Team (herein "the Brand," "we," "us," or "our") collects, uses, and discloses information from users of the inglendingteam.com website (“Site”). This policy applies to the Site and all services managed by the Brand.

2. Information Collection & Cookies

• Personal Data: We collect name, email, and phone numbers only when voluntarily submitted via forms or booking links.

• Cookies & Tracking: We use cookies and tracking pixels to enhance your experience and analyze site traffic. You may set your browser to refuse cookies, though some site features may not function properly.

• Credit Bureau Privacy & Trigger Leads: We value your privacy and never sell your data. However, be aware that when any lender pulls a formal credit report, the major credit bureaus (Experian, Equifax, and Transunion) may sell your information as a 'trigger lead' to other lenders. We advocate for your privacy and strongly recommend you visit OptOutPrescreen.com or call 1-888-5-OPT-OUT before you pull credit to stop the bureaus from selling your data to competitors.

3. Use of Modern Technology & Automation

In our commitment to providing efficient service, we may utilize automated systems and AI-assisted agents to facilitate communication. By providing your information, you acknowledge and agree that:

• Support Assistants: We may use AI-driven systems for web chat, SMS, or voice calls to assist with scheduling and initial loan scenario inquiries.

• Data Processing: Systems may be used to transcribe and analyze communications to improve service accuracy and ensure details are captured correctly.

• Human Oversight: Technology is here to support, not replace. While these systems may facilitate early-stage communication, all mortgage-specific advice is provided by licensed professionals.

4. SMS Messaging & A2P Compliance

We strictly adhere to CTIA Messaging Principles.

NO SHARING OF MOBILE DATA: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your text messaging opt-in data and consent are strictly private and will not be shared with any third parties for any reason.

• Consent: By providing your information, you authorize us to reach out via personal, automated, and/or AI-assisted SMS and voice calls.

• Purpose: Communications include appointment reminders, loan status updates, and financing-related information.

• Terms: Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

5. Data Security

We adopt appropriate data collection, storage, and security measures to protect against unauthorized access or disclosure of your personal information. Our Site complies with modern security standards to create a safe environment for Users.

6. Licensing & Relationship Disclosure

Ing Lending Team is a specialized mortgage team within West Capital Lending, Inc. Solrise Solutions LLC provides the technology and marketing operations for the Brand.

• This material is informational only and does not constitute an offer to lend.

• All applications are subject to underwriting guidelines and approval based on credit, assets, and property value.

• For details on how our broker of record handles data for their products and services, please view the West Capital Lending Privacy Policy.

7. Compliance & ADA

• COPPA: We do not collect information from individuals under the age of 13.

• ADA: We are committed to website accessibility. If you need assistance navigating this site, please contact us.

8. Changes to This Policy

We reserve the right to update this policy at any time. We encourage Users to check this page periodically for changes.